Effective from: 21.06.2026.

1. Introduction

These General Terms and Conditions (hereinafter referred to as 'GTC') govern the relationships between "FITCHIK" Ltd., UIC 208008232, with registered office and management address in the Republic of Bulgaria, Sofia 1618, Vitosha district, "Maistor Pavel from Krimin" St. No. 9, represented by the manager Dispina Savopulo, contact email: office@pawhouse.eu (hereinafter referred to as "The Merchant" or "PawHouse"), on one side, and the users of the website pawhouse.eu, the use of the offered services and the purchase of products through it (hereinafter referred to as 'Users' or 'the User'), on the other side.

The document contains information about the Merchant's activities and the terms of use of the services provided by it — online sale of cosmetic products, skincare products, accessories, and related goods.

Please read these GTC carefully, as well as our Privacy Policy and Cookie Policy, before using the website. By using the site or placing an order through it, you confirm that you are bound by these GTC and applicable policies. If you do not agree with them, please do not use the website.

These GTC may be amended. The terms applicable to a specific contract are those in effect at the time of its conclusion.

2. Information about the Merchant

  • Name: "FITCHIK" Ltd.
  • UIC: 208008232
  • Legal form: Sole proprietorship (Ltd.)
  • VAT registration: Yes (BG208008232)
  • Registered office and management address: Sofia 1618, Vitosha district, "Maistor Pavel from Krimin" St. No. 9
  • Manager: Dispina Savopulo
  • Contact email: office@pawhouse.eu
  • Website: pawhouse.eu

3. Personal data protection

The information and personal data you provide are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and Council of 27.04.2016 (General Data Protection Regulation - GDPR) and the Personal Data Protection Act of the Republic of Bulgaria. Detailed information can be found in our Privacy Policy.

The website represents an electronic store through which Users can enter into contracts for the sale and delivery of the offered goods. The Merchant identifies Users through server log files and IP addresses.

4. Registration and User Profile

The user can register by filling out the electronic form on the website. The fields marked as mandatory must be filled with complete and accurate information. By accepting these Terms and Conditions, the User declares that they have the right to enter into binding contracts and that the information provided is true.

The registered User receives a username and password to access their profile. They are obliged to take due care to protect their password, not to share it with third parties, and to immediately notify the Merchant at office@pawhouse.eu if they suspect unauthorized access.

In case of providing false information, the Merchant has the right to terminate or suspend the provision of services without notice. Purchase through the site is possible without registration — as a guest.

5. Orders

Users utilize the website interface to add goods to the electronic 'cart', fill in delivery details, choose a payment method, and confirm the order. After confirmation, the User receives an email notification that the order has been accepted.

The sales contract is considered concluded from the moment the order is confirmed by the Merchant. The Merchant reserves the right to refuse or cancel an order in case of out-of-stock items, suspicion of abuse, or inability to fulfill the order, notifying the User and refunding any amounts paid, if applicable.

6. Prices and Payment

All prices on the site are quoted in euros (EUR) and include VAT.

Specific prices are indicated on each product page. Payment can be made by one of the methods specified on the site — cash on delivery and/or online payment by credit card. The Merchant reserves the right to unilaterally change the prices of the offered goods. The prices in effect at the time of concluding the specific contract are binding for that contract.

If an obvious error in the indicated price is found, the Merchant will promptly notify the User and offer to confirm the order at the correct price or cancel it. In case of cancellation, all paid amounts will be refunded in full.

7. Delivery

The delivery of purchased goods is carried out through courier services Econt and Speedy — to an office or to an address specified by the User within the territory of the Republic of Bulgaria. The cost of delivery is borne by the User, unless otherwise explicitly stated.

Ordered goods are delivered against a signature. The User is obliged to inspect the goods upon receipt and to immediately notify the courier and the Merchant of any discrepancies, shortages, or damages. Otherwise, it is assumed that the delivery is accepted without objections.

In case of inability to personally hand over the package to the addressee, the parcels may be handed over to a person working at the address (for business) or a household member (for home), with the recipient's name noted. If contact cannot be established, the contract is automatically canceled and the Merchant is released from the obligation to deliver.

8. Right of Withdrawal

According to the Consumer Protection Act, the consumer has the right to withdraw from the concluded distance sales contract without stating a reason within a 14-day period, starting from the date of receipt of the goods. If the User exercises this right, they must return the goods at their own expense within 14 days from the notice of withdrawal. The goods must be returned in commercial condition, without signs of use.

Important exception — sealed cosmetic products:

According to Article 57, item 5 of the Consumer Protection Act, the right of withdrawal does not apply to the delivery of sealed goods that cannot be returned for reasons related to hygiene or health protection, and which have been unsealed after delivery. Such items include, but are not limited to: cosmetic products, skin care products, face and body products, serums, creams, and other personal hygiene items whose protective packaging or seal has been broken after receipt. For these products, if they have been unsealed, the User has no right to withdraw from the contract.

For goods in unopened sealed packaging, upon exercising the right of withdrawal, the Merchant will refund the amounts paid within 14 days from the receipt of the returned goods, using the same payment method, unless the User has requested a different method of refund.

If the User finds a clear discrepancy between the goods and the contract, they have the right to file a complaint according to the provisions of the Consumer Protection Act.

9. Access to Services and User Obligations

The User agrees when using the Merchant's services:

  • To comply with Bulgarian legislation, these Terms and Conditions, the rules of morality, and good manners.
  • Not to harm the good name of third parties and not to incite violent or illegal actions.
  • Not to violate the property or non-property rights of others, including intellectual property rights.
  • To notify the Merchant of any established or discovered violations.
  • Not to interfere with the proper functioning of the system, not to perform unauthorized access, not to use automated means to extract resources.
  • Not to impersonate another person or otherwise mislead third parties regarding their identity.

The Merchant is obliged to take due care to ensure normal access to the services. The Merchant has the right to deactivate or delete a user profile in case of a violation of the Terms and Conditions.

10. Intellectual Property Rights

The rights to all materials and resources on the Merchant's website — texts, images, graphics, videos, design, descriptions, databases — are protected under the Copyright and Related Rights Act and belong to the Merchant or to persons who have granted the right of use to the Merchant.

User access to the site does not include the right to copy, reproduce, or commercially use these materials without the express written consent of the Merchant, except in cases of insignificant volume of information intended for personal use for non-commercial purposes.

11. Amendment of the General Terms

The Merchant has the right to amend these General Terms. In case of significant changes, Users will be notified appropriately — to the email address provided by them or through a publication on the website — within 7 days of the change.

If the User does not agree with the amendments, they have the right to withdraw from the contract without owing compensation or penalty, within 1 (one) month from the notification. If the User does not exercise this right, the amendment is considered accepted by them without objections.

12. Others

The contract between the parties is terminated in case of cessation of the Merchant's activities or termination of the website maintenance.

The User has the right at their own discretion to cease using the provided services at any time. Upon termination of the contract, the Merchant deactivates the User's profile and deletes the access password.

The written form of the contract is considered fulfilled by sending a message to an email, clicking an electronic button, or marking in the appropriate field on the website, as long as the statement is technically recorded in a way that allows its reproduction.

If any clause of these General Terms is found to be invalid, this does not lead to the invalidity of the entire contract. The invalid clause is replaced by the applicable norms of the law or established practice.

For all unresolved issues, the provisions of the applicable legislation of the Republic of Bulgaria apply. Disputes are resolved amicably between the parties, and if not possible — before the competent Bulgarian court.

13. Contacts

For questions related to these General Terms, please contact us:

  • "FITCHIK" Ltd.
  • UIC 208008232
  • Address: Sofia 1618, Vitosha district, "Maistor Pavel from Krimin" St. No. 9
  • Email: office@pawhouse.eu
  • Website: pawhouse.eu