Frequently Asked Questions
Yes. The photos and descriptions are of the actual product we deliver — original products from official distributors in Europe. If the manufacturer has changed the packaging, the product inside is the same.
Payment is cash on delivery — you pay the courier upon receipt of the package. We do not require prepayment by card.
Products are delivered from European warehouses. The usual timeframe is a few working days; if a product has an extended delivery time, this is noted on its page before you order. You will receive a notification when the package is handed over to the courier.
You have the right to cancel the order within 14 days of receipt, without stating a reason, provided that the product is unopened and in its original packaging (cosmetics are of a hygienic nature). Please contact us through the form below with your order number, and we will provide you with return instructions.
Stock is updated several times a day. If the product is temporarily out of stock with the supplier, it will appear again as soon as it is available. If you need it urgently, contact us — we will check when it is expected.