The terms are adapted to the way PAWHOUSE.eu operates.
Shipping prices
All orders placed through PAWHOUSE.eu are delivered by the courier company Econt.
The shipping cost is not fixed and is determined according to the current Econt tariff depending on the chosen delivery method, address or pickup office, weight, and parameters of the shipment.
The final shipping cost is determined according to the rates and conditions of the courier company.
Orders can be delivered:
- to an Econt office;
- to an address specified by the customer;
- to another available delivery option from Econt, when such is offered at checkout.
During the ordering process, you have a field for additional clarifications where you can specify information or preferences related to the delivery.
We will do our best to take them into account when processing the order, when possible.
Delivery time
Orders are delivered within 7 working days.
The period starts counting after the order is confirmed and accepted for processing.
We strive to process and ship orders as quickly as possible.
In some cases, processing may take longer due to a backlog of orders, official holidays, weekends, or other circumstances related to logistics and courier service.
In the event of a circumstance that may significantly affect the fulfillment of the order, the customer may be notified using the contact details provided during the order.
Order processing time
Orders placed after 2:00 PM begin processing the next working day.
Orders placed on Saturday or Sunday are accepted for processing from the first following working day.
Processing time may be extended during periods of increased workload, including around:
- official and national holidays;
- weekends;
- Black Friday;
- Christmas and New Year;
- active promotional campaigns;
- periods with an unusually high number of orders.
In such cases, we do everything possible for orders to be processed and shipped within the specified delivery time.
Payment method
Payment for orders at PAWHOUSE.eu is made only by cash on delivery upon receipt of the shipment from Econt.
No other payment methods are offered:
- by credit or debit card;
- by bank transfer;
- in person at a physical store.
PAWHOUSE is an entirely online store and does not have a physical store or pickup point for orders.
The customer pays the order value and the corresponding delivery costs upon receipt according to Econt's terms.
Claims for damaged shipments
We recommend checking the condition of the package and the integrity of the packaging upon receipt.
In case of visible signs of damage to the shipment due to transportation, it must be checked in the presence of the courier.
If damage, loss, or another problem related to transportation is found, the corresponding document or report must be drawn up according to Econt's procedure.
After identifying the problem, the customer should contact PAWHOUSE, providing information about the order and available documents confirming the condition of the shipment.
After reviewing the case and when the claim is justified, PAWHOUSE will take the necessary actions to resolve it according to applicable terms and current legislation.
Important
PAWHOUSE.eu is an entirely online store.
We do not have a physical store and do not offer the option for personal pickup of orders.
All orders are accepted only online through PAWHOUSE.eu, delivered via Econt, and paid for by cash on delivery upon receipt.